Acceptable Use Policy

UPDATED AND EFFECTIVE DATE: Dec. 9, 2024

Introduction

Important Note: IdeaTek Telcom may revise this Acceptable Use Policy (the “Policy”) from time to time without notice by posting a new version of this document on the IdeaTek Telcom website at http://www.ideatek.com (or any successor URL(s)). All revised copies of the Policy are effective immediately upon posting. Accordingly, customers and users of the IdeaTek Telcom High-Speed Internet Service should regularly visit our website and review this Policy to ensure that their activities conform to the most recent version. In the event of a conflict between any subscriber or customer agreement
and this Policy, the terms of this Policy will govern.

Questions regarding this Policy and complaints of violations of it by IdeaTek Telcom customers and users can be directed to http://www.ideatek.com.

It is IdeaTek Telcom intent to provide our customers with the best Internet service possible. In order to accomplish this task, we have adopted this Acceptable Use Policy (the “AUP” or “Policy”). This Policy outlines acceptable use of the IdeaTek Telcom High-Speed Internet service (the “Service”), as well as permissible and prohibited conduct for using the Service to access the Internet. This Policy, including its customer use restrictions, is in addition to the restrictions contained in the IdeaTek Telcom High-Speed Internet Subscriber Agreement (the “Subscriber Agreement”). All capitalized terms used in this AUP that are not defined here have the meanings given to them in the Subscriber Agreement.

It is the responsibility of all IdeaTek Telcom High-Speed Internet customers and all others who have access to IdeaTek Telcom network (“customer,” “you,” or “your”), to comply with this AUP and all IdeaTek Telcom policies. As a Service customer, it is your responsibility to secure your computer equipment so that it is not subject to external threats such as viruses, spam, and other methods of intrusion. Failure to comply with these or any other IdeaTek Telcom policies could result in the suspension or termination of your Service. If you do not agree to comply with all of these policies including the
AUP, you must immediately stop use of the Service and notify IdeaTek Telcom so that your account may be closed.

Note: IdeaTek Telcom reserves the right to immediately terminate the Service and the Subscriber Agreement if you engage in any of the prohibited activities listed in this AUP or if you use the IdeaTek Telcom Equipment or Service in a way that is contrary to any IdeaTek Telcom policies or any of IdeaTek Telcom suppliers policies. You must strictly adhere to any policy set forth by another service provider accessed through the Service.

1. PROHIBITED USES AND ACTIVITIES

Prohibited uses include, but are not limited to, using the Service, Customer Equipment, or the IdeaTek Telcom Equipment to:

1. Undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening, defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, federal or international law, order or regulation;

2. Post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate, regardless of whether this material or its dissemination is unlawful;

3. Access any other person’s computer or computer system, software, or data without their knowledge and consent; breach the security of another user; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts;

4. Use or distribute tools designed or used for compromising security, such as password guessing programs, decoders, password gatherers, unauthorized keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Network probing or port scanning tools are only permitted when used in conjunction with a residential home network, or if explicitly authorized by the destination host and/or network. Unauthorized port scanning, for any reason, is strictly prohibited;

5. Upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise that is protected by copyright or another proprietary right, without obtaining permission of the owner;

6. Copy, distribute, or sub-license any software provided in connection with the Service by IdeaTek Telcom or any third party, except that you may make one copy of each software program for backup purposes only;

7. Restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others ability to send or retrieve information;

8. Restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any IdeaTek Telcom (or IdeaTek Telcom supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any IdeaTek Telcom (or IdeaTek Telcom supplier) facilities used to deliver the Service;

9. Resell the Service or otherwise make available to anyone outside the Premises the ability to use the Service (i.e. Wi-Fi, or other methods of networking), in whole or in part, directly or indirectly, or on a bundled or un-bundled basis. The Service is for personal and non-commercial use only and you agree not to use the Service for operation as an Internet service provider or for any business enterprise or purpose, or as an end-point on a non-IdeaTek Telcom local area network or wide area network;

10. Connect multiple computers behind a personal router to set up a LAN (Local Area Network) without documented approval by an IdeaTek Telcom admin;

11. Transmit unsolicited bulk or commercial messages or “spam.” This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures;

12. Send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files to a recipient that disrupts a server, account, newsgroup, or chat service;

13. Distribute programs that remove locks or time-outs built into software (cracks);

14. Run programs, equipment, or servers from the Premises that provide network content or any other services to anyone outside of your Premises LAN (Local Area Network), also commonly referred to as public services or servers. Examples of prohibited services and servers include, but are not limited to, e-mail, Web hosting, file sharing, and proxy services and servers;

15. Initiate, perpetuate, or in any way participate in any pyramid or other illegal soliciting scheme;

16. Participate in the collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;

17. Collect responses from unsolicited messages;

18. Impersonate any person or entity, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity;

19. Service, alter, modify, or tamper with the IdeaTek Telcom Equipment or Service or permit any other person to do the same who is not authorized by IdeaTek Telcom;

20. Connect the IdeaTek Telcom Equipment to any computer outside of your Premises;

21. Collect, or attempt to collect, personal information about third parties without their consent;

22. Interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host; and

23. Violate the rules, regulations, or policies applicable to any network, server, computer database, or website that you access.

2. SECURITY

You are responsible for any misuse of the Service, even if the misuse was committed by a friend, family member, or guest with access to your Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Service by, for example, strictly maintaining the confidentiality of your Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Service, including any data stored or shared on that device. IdeaTek Telcom recommends against enabling file or printer sharing unless you do so in strict compliance with all security recommendations and features provided by IdeaTek Telcom and the manufacturer of the applicable file or printer sharing devices. Any files or devices you choose to make available for shared access on a LAN, for example, should be protected with a strong password or as otherwise appropriate.

3. INAPPROPRIATE CONTENT AND TRANSMISSIONS