Skip to content
Better Internet is here.
How do I qualify?
You can qualify for IdeaTek's Essential Access Program if you're currently eligible for any of these government programs and/or your income situation:
*Household income is based on 135% of the federal poverty guidelines. See details.
IdeaTek Fiber Internet
EAP Basic
Plans start at
$3590
per month
Includes
Symmetrical speeds of 100/100 Mbps to 500/500 Mbps*
No contracts, no data caps and no throttling
Freedom Wi-Fi
Advanced whole-home wireless performance with an AdTran router and the Plume Home app for complete Wi-Fi control.
*Speeds vary depending on availability at your address. View our FAQ for more information.
Get Started
Follow the steps below to apply for discounted pricing through IdeaTek’s Essential Access Program. Email [email protected] if you have any questions.
1
Sign up for IdeaTek Service
Sign up for IdeaTek before applying for discounts to ensure service is available at your address.
To receive the $35.90 monthly discount, choose the lowest-tier plan available in your area (i.e. Basic, Basic Plus, or Intro) when signing up.
- You will not be charged until service is installed.
- If your application is delayed or denied, you may reschedule or cancel your installation at no cost.
2
Create an Account with the National Verifier
Next, create an account using the federal National Verifier form to confirm eligibility for the Lifeline program.
3
Sign Up for Lifeline
After creating your account, click “Start Lifeline Application” in the “My Applications” section. Complete the form and upload the required documents to confirm eligibility.
Ensure you have received confirmation of your Lifeline enrollment before moving on.
Write down your Lifeline Application ID number — you’ll need it for the next step.
4
Notify IdeaTek of Your Lifeline Approval
Complete the IdeaTek Lifeline Confirmation form with the EXACT same information submitted on the National Verifier application in step 3. Our billing team will review your submission and contact you if we need any additional information.
- Current customers: Allow one full billing cycle for the discount to appear on your bill.
- Discounts will not apply to past balances.
- Customers must recertify eligibility for Lifeline each year to keep the discount.
- If you transfer the discount to another provider or fail to recertify, all IdeaTek discounts will be removed.
We're Here to Help!
Have a question? Give our billing team a call between 8 a.m. and 5 p.m. on weekdays, or email [email protected]!
Essential Access Program FAQs
Lifeline is a federal program created by the Federal Communications Commission (FCC) to make essential communication services — including fiber internet — more affordable and accessible for eligible households.
Lifeline is managed by the Universal Service Administrative Company and administered through the National Verifier, where customers confirm eligibility.