Network Management Policy

Blocking: IdeaTek does not block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.  In cases of a distributed denial of service attack or other malicious traffic which has the potential to degrade the network or harm service availability our customers, IdeaTek may temporarily block access to the attacked or effected customer(s) for the protection of the network.

Throttling: IdeaTek’s network management practices do not throttle customer Internet service based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization: IdeaTek’s network management practices do not favor some traffic over other traffic, including the use of traffic shaping, prioritization, or resource reservation for the benefit of an affiliated entity.

Paid Prioritization: IdeaTek’s network management practices do not use techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration.

Congestion Management:  IdeaTek’s network management practices do not limit customer usage or impose penalties for (a) consumer / residential use within reasonable usage or (b) commercial use within the contracted terms.  See Blocking above for DDoS mitigation.

Application-Specific Behavior: IdeaTek’s network management practices do not block or rate-control specific protocols or application usage or otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules: IdeaTek’s network management practices do not restrict the types of devices that connect to the network although an IdeaTek CPE/Modem/ONT or similar optical network device is required and supplied as the first device which the customer devices are attached to.  Some commercial products may require or limit device connections based on the contract terms. IdeaTek may temporarily disable customer service for a malfunctioning or improperly configured or installed device that is degrading or has the potential to degrade the network.

Security: IdeaTek’s network management policy prohibits practices or activity or that could jeopardize network security or customer information, and employs a variety of industry-standard security practices on the network. IdeaTek monitors overall network activity to detect denial of service attacks and other malicious activity that may harm our customers or our network.