Transparency

UPDATED AND EFFECTIVE DATE: Dec 9, 2024

Introduction

IdeaTek believes that every Kansan, every American deserves access to ultra-fast, reliable internet that is open, neutral, and free from interference.

The federal government’s repeal of Title II classification and the 2010 FCC Open Internet Order has removed bans on blocking, throttling, and prioritizing of Internet content; this creates an opportunity for our competitors to impose performance limits, prioritize content of their choosing, and monetize traffic at your expense (you can see what other providers are doing by visiting their website or visiting https://www.fcc.gov/isp-disclosures). At the same time, this policy shift has created an opportunity for providers like IdeaTek to differentiate ourselves from our competition and do what we think is right for our customers

IdeaTek is committed to continuing the principles of net neutrality across our network even though other big broadband companies may not. We believe slowing speeds or adding costs for certain content based on what we, as internet providers, think is best for you is just not fair. You have our assurance that your service will remain fast, fair, and unencumbered because unlike our big corporate competitors, we believe you, the customer, is who we work for and neutral, fair, and equal access to all legal Internet content is what you expect and deserve.

To that end and in accordance with the 2018 FCC Restoring Internet Freedom Order, IdeaTek provides below its current network management practices, performance characteristics, and commercial terms of our broadband Internet access services.

1. NETWORK MANAGEMENT POLICIES

Blocking: IdeaTek does not block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked. In cases of a distributed denial of service attack or other malicious traffic which has the potential to degrade the network or harm service availability our customers, IdeaTek may temporarily block access to the attacked or effected customer(s) for the protection of the network.

Throttling: IdeaTek’s network management practices do not throttle customer Internet service based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization: IdeaTek’s network management practices do not favor some traffic over other traffic, including the use of traffic shaping, prioritization, or resource reservation for the benefit of an affiliated entity.

Paid Prioritization: IdeaTek’s network management practices do not use techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration.

Congestion Management: IdeaTek’s network management practices do not limit customer usage or impose penalties for (a) consumer / residential use within reasonable usage or (b) commercial use within the contracted terms. See Blocking above for DDoS mitigation.

Application-Specific Behavior: IdeaTek’s network management practices do not block or rate-control specific protocols or application usage or otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules: IdeaTek’s network management practices do not restrict the types of devices that connect to the network although an IdeaTek CPE/Modem/ONT or similar optical network device is required and supplied as the first device which the customer devices are attached to. Some commercial products may require or limit device connections based on the contract terms. IdeaTek may temporarily disable customer service for a malfunctioning or improperly configured or installed device that is degrading or has the potential to degrade the network.

Security: IdeaTek’s network management policy prohibits practices or activity or that could jeopardize network security or customer information, and employs a variety of industry-standard security practices on the network. IdeaTek monitors overall network activity to detect denial of service attacks and other malicious activity that may harm our customers or our network.

2. PERFORMANCE CHARACTERISTICS

Service Description: IdeaTek provides internet access via Fiber and in special MDU applications, on copper-based G.Fast or VDSL services. Actual speeds vary by product selected. See our website for details.

Impact of Specialized Services: In certain scenarios, such our gigabit internet product delivered with a 1 gigabit service port, if the customer also has VoIP service, that VoIP service will nominally impact (typically less than 1%) the total available bandwidth when the VoIP services is in use. IdeaTek does not currently directly provide other specialized services that would impact usage or performance.

3. COMMERICIAL TERMS