Customer Support

Contents

Contact Us

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routing

How can we serve you?(Required)

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Internal

Check yes if you are an IdeaTek employee or vendor (ie ISPN).

Internal

Customer

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Internal / ISPN Details

Agent Name(Required)

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Technical Support

Technical Support Issue type(Required)

Service is completely down

Internet speed is slow

Streaming Issues / buffering

Wi-Fi Problems

Phone Issue

Other

Other Issue Detail (tech support)(Required)

Service Slow? Try this first (click here)

Further detail (if necessary)

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Account Changes and Billing

Account Service Request(Required)

Service Changes

Billing or Payment Issues

Account E-Care or Login Issues

Before sending us a message, have you tried using our Quick Pay option in our self-service billing portal? --> E-Care Portal

Tried E-care?(Required)

Yes - I tried E-Care but it didn't work

I still need help

Please tell us about your billing or payment issue:(Required)

Service Changes(Required)

Upgrade

Downgrade

Cancel

Other

Type of Service to Change(Required)

Residential

Business

What service would you like to switch to?(Required)

Not sure what service is right for you? Tell us what you are thinking and a rep will get in touch with you.

Business Service Change - please describe your request:(Required)

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Cancel Service

Cancelation Reason(Required)

1 Better Offer

2 Too Expensive

3 Service Quality

4 Moving

5 Deceased

Other

Good news, we offer price matching!(Required)

Yes, price match

No thanks, please cancel

What company and plan are you considering?(Required)

Company, service type/speed and price.

We offer reduced-rate service plans, and you may qualify. Would you like to learn more before making a decision?(Required)

We believe in Internet Freedom FOR ALL.

Yes, I'd like to hear about discounted service options.

No thanks, please cancel my service.

Our top priority is delivering fast, reliable service. We're sorry to hear we didn’t meet your expectations. We'd like to make it right by offering you a service credit and priority support, effective immediately.(Required)

I'm interested in a service credit.

No thanks, please cancel my service.

Would you like us to see if your IdeaTek service can move with you?(Required)

Sure! Here's my new address:

No thanks, please cancel my service.

My new address is:(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

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Account E-Care or Login Issues

E-Care Portal

E-Care Help(Required)

Please reset my password

I don't know my username to login

You can have your username emailed to you — click "Forgot Password or Username?" below the sign-in button.

Click next if you still need to submit a ticket.

You can have your username emailed to you — click "Forgot Password or Username?" below the sign-in button.

Click next if you still need to submit a ticket.

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Sales Inquiry

Ready to sign up? Click here to check if IdeaTek is available in your neighborhood.

Fill out the form below if you'd like more details before signing up.

Service is for:(Required)

Residence

Business

When do you need service(Required)

Immediately!

Within 2 weeks

Other

When would you like service?(Required)

What services are you looking for?(Required)

Internet

Phone

Wi-Fi

Shop / Barn Wi-Fi

What do you use the internet for?(Required)

Working from Home

Streaming

Video Games

Online Classes

Browsing the Web

How many devices in your home are connected to the internet?(Required)

Including cell phones, computers, TVs, and other smart devices.

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Untitled

For some reason this is needed in the form, if you remove it the preceeding page will show a "submit button" rather than "next". dpf

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Appointment Changes

We strive to respond to appointment changes within one hour. If you do not receive a timely response, please contact us by email at [email protected] or chat us at chat.ideatek.com

Appointment Change(Required)

Change Date and/or Time

Cancel

Current Appointment Date

MM slash DD slash YYYY

Reason for Cancellation?(Required)

Better Offer

Too Expensive

Ratings / Review / Reputation

I never requested the service

Keeping Current Service

Other

Other Reason for Cancellation

Preferred Day of the Week (choose 1 or more)(Required)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Preferred Time of Day (choose 1 or more)(Required)

Morning (8:30 a.m. to 12 p.m.)

Afternoon (1:30 a.m. to 5 p.m.)

Legal Contacts / Info

Subpoenas / Court Orders / Legal Demands – email [email protected]
DMCA / Copyright infringement
Legal Policies

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Construction / Line Bury

Construction Issue:(Required)

Unburied line on my property

Line down / damaged

Report property damage

WARNING: Always treat all down lines as live wires which have the potential to electrocute and kill. If you observe smoke, fire or sparks call 911 immediately.

Construction / Damage Detail(Required)

Please describe the issue in detail, including any particular requests you may have.

Upload Pictures

If you wish to upload any pictures of the issue, please do so here.

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 800 MB.

Other issue - please describe:(Required)

If you would like to include a file, upload it here.

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 800 MB.

Are you an current customer?(Required)

Yes

Service Type(Required)

Residential

Business

Business Name(Required)

Name(Required)

First Last

Phone*(Required)

Email Address

Account Number

Your account number is helpful to identify you and can be found on your bill or in emails

Address(Required)

Street Address Address Line 2 City State ZIP Code

_{*By providing a phone number, you consent to allow IdeaTek to contact you via call or text message. Message and data rates may apply.}

24/7 Customer Support

Chat: chat.ideatekcom.com
Phone: 855-433-2835
Service Outage Information

Local Agent Hours

Mon. - Fri.

7:00 AM – 7:00 PM

Sat.

8:00 AM – 5:00 PM

Sun.

12:00 PM – 5:00 PM

Knowledge Base

Browse through our collection of articles, user guides, and FAQs.

Knowledge Base

Phone Services

IdeaTek Voice User Manual

Residential

Residential Phone Portal
Residential FAQ
Enhanced 911 Services

Business

Business Phone Portal
IdeaTek Voice Help
Enhanced 911 Services

Billing

Email: [email protected]
Manage Your Billing Account
Taxes, Fees and Surcharges

Billing Support Hours

Mon. - Fri.

8:00 AM – 5:00 PM

Construction Process

About the Construction Process
Construction Complaint Form

Customer Support

Contact Us

Internal / ISPN Details

Technical Support

Account Changes and Billing

Cancel Service

Account E-Care or Login Issues

Sales Inquiry

Appointment Changes

Legal Contacts / Info

Construction / Line Bury

24/7 Customer Support

Local Agent Hours

Knowledge Base

Phone Services

Billing

Billing Support Hours

Construction Process

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Join the Gigabit Revolution

Media Inquiries