What is Enhanced 911?

Enhanced 911 – also known as E911 – is a mandatory component of IdeaTek Voice Service. E911 enables customers to communicate with emergency services by dialing 911.

E911 service automatically sends your telephone number and location to a 911 operator during the call. We register your location based on the address you provide to us during service initiation.

The Federal Communications Commission has asked telephone service providers to make sure customers understand the E911 features and limitations of your IdeaTek Voice service (VoIP service.

Enhanced 911 Services Notice/Disclosure

E911 is the enhanced version of 911 services. E911 service automatically sends the location and the phone number to emergency services personnel. This feature ensures that every IdeaTek Voice line automatically provides the subscriber’s address and telephone number to the nearest Public Safety Answering Point, or PSAP.
For more information regarding E911, visit the FCC website at https://www.fcc.gov/general/9-1-1-and-e9-1-1-services.

Enhanced 911 Services Acknowledgement

Your acknowledgement is required by FCC regulations.  Failure to acknowledge receipt of this information may result in an interruption of service.

E911 Warning Label

E911 Warning Label

To print label, click here.

Frequently Asked Questions

No. IdeaTek automatically activates your 911 service when your VOIP service is initially installed.

If you contact IdeaTek before moving to transfer your services, your E911 information will automatically update to your new address.

No. The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their emergency response services for people with disabilities who use TTYs or other devices. Therefore, in the event of an emergency, TTY users should call 911 directly, and not make a TRS call via 711.

You can either call us at 855-IDEATEK or email us at help@ideatek.com.

Note: Caller ID Blocking is automatically disabled for calls made to public emergency hotlines, poison-control lines, and 911 services. Do not attempt to manually disable Caller ID Blocking (such as by dialing *82) for these calls.

Enhanced 911 Resources

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Headquartered in Buhler, Kan., Ideatek is a broadband service provider with the mission of “fighting for INTERNET FREEDOM™.” IdeaTek uses a unique and innovative approach to deploy scalable, long-term fiber optic infrastructures, bridging the broadband gap in rural communities. IdeaTek has long been a state and national advocate for broadband equity policy and has built nearly 3,000 miles of fiber throughout Kansas. They were recently named to Inc. 5000’s list of fastest growing companies for the seventh time.

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