FAQs

While it is possible to utilize your personal router, we highly recommend our Freedom Wi-Fi service. By subscribing to our Freedom Wi-Fi alongside our internet package, we will supply you with all the necessary equipment to ensure optimal speeds.

With our Freedom Wi-Fi powered by Plume, you can enjoy consistent Wi-Fi speeds throughout your entire household, while receiving comprehensive support for all aspects of your home network. At the heart of this system is a reliable, state-of-the-art Wi-Fi connection, made possible through adaptive, cloud-controlled technology. Additionally, you will benefit from user-friendly management of individuals and device access, cutting-edge AI-powered security measures and enhanced data visibility and protection.

In the event that you choose to use your own router, please ensure that it is capable of accommodating the speeds you are currently receiving.

The actual speed you experience on your computer can be influenced by various factors, including the quality of your equipment, whether you’re connected wirelessly or via a wired connection, and the number of devices you have in operation. Rest assured, we strive to deliver the fastest and most superior internet experience available.

You’ll always experience the fastest speeds through a hard wire connection. Your wireless internet speed will be slower, and can vary depending on the type of lighting in your home, phones using wireless signals, the number of devices you’re using at the same time and other factors. 

We do not offer a TV product. However, high-speed internet is one of the tools you’ll need for streaming. With monthly streaming subscriptions like Sling TV, YouTube TV, and many others, you pay for only what you want – without long-term contracts – and save hundreds of dollars each year. You’re in control of your content, and you get much more – for much less. Learn more.

Yes! Our phone service is available for only $25 per line, and includes unlimited long distance, call waiting and a variety of other features. We also offer business lines, including toll-free service, and you can keep the number you have if you switch to IdeaTek.

Nope! We do not require a contract. You can cancel any time.

Nope! Fiber optic internet is an independent service that can be installed without the need for a traditional landline phone connection.

Nope! We do not require a contract. You can cancel any time.

Larger homes may experience loss of signal the further your devices travel from your router. During installation, our techs may recommend a Wi-Fi extender to make sure all our devices are connecting properly.

The Wi-Fi extender doubles the benefits of your router by expanding your wireless coverage and increasing the number of devices you can hook up at one time. Eliminate wireless dead spots, extend your wireless range to the corner bedroom in the basement or the garage or back patio and enjoy twice the fiber benefit from IdeaTek.

Please note, our Wi-Fi Extender is only available to customers utilizing IdeaTek’s Freedom Wi-Fi. If you choose to use your own equipment, we cannot support  non IdeaTek equipment.